Help center
Answers to the questions our service desk hears most.
Questions and answers
Show us a lower price on the same item at a major retailer, online or in store, and we match it at the till or refund the difference within 14 days.
Orders placed by 8 PM are ready in two hours at the store you choose. We email you as soon as it is waiting.
Yes. Washers, dryers, dishwashers, ranges and fridges are delivered, connected and tested, and we take the old one away.
For $49 a year members get free delivery with no minimum, member prices and longer returns.
30 days for most products, 60 days for members. Opened appliances can be returned within 15 days.